FAQ
Are you a worldwide-based business?
The countries we can deliver to are the United States, the United Kingdom, France, Germany, Italy, Spain, the Netherlands, Belgium, Austria, Sweden, Poland, Australia, Canada and Ireland. We also store our products locally in the United States, Canada, United Kingdom, Germany, France, Italy and Spain. We are putting the products on the shelves, and, you can be sure to receive them quickly.
How long does it take for me to receive my order?
In-Stock Items
If you buy our "country-specific" products, that means we have them locally available, manufactured, and ready to go. For In-Stock items, delivery times are normally within 7-10 days.
Delivery time: 7-10days
Made to order
While we have many items, variants locally available, we simply can't stock everything we have to offer. In lieu of having everything always available, we do have a 'made to order option on some items which allows you to select the exact size, and style, and even some provide your own image. At the same time, our shop will provide 6000+ styles of products for you to choose from.
Shipped from China
Delivery time: 12-35 days
What payment providers do you accept?
We accept most of the standard secure payment providers available out there in the market, list can be found below:
VISA
Mastercard
Paypal
Why did I only receive part of my order?
Depending on the kits selected, you may receive your orders at different intervals. This is as some items are made to order, which are specifically made for you. So you're not waiting for the whole order to be ready, we sometimes ship part of your order so you're not waiting. If this happens, don't panic - your items will be with you soon
But, always feel free to email
official@5diamondpainting.com for more information.
What if my order arrived damaged, or was incorrect?
We strive to provide the very best products and services, thus, if you get in touch with us within seven (7) days of receiving an incorrect, missing, or defective order, we will provide a replacement or refund asap.
What is the exchange policy?
Like what you brought but it’s defective? As part of our exchange policy, we will exchange the product purchased for the same or similar product.
Do you have a local store I can visit?
Unfortunately, no - as a boutique retailer, we manage to keep our amazing products at accessible prices by cutting out significant overheads such as having a retail store. That said, we have a team of amazing customer service representatives and Diamond Painting experts who would be more than happy to provide additional information.
*You can also fill in the follows form to get our timely feedback.